General note

Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Swiss Confederation (Data Protection Act, DSG), everyone has the right to privacy and protection from misuse of their personal data. The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

In cooperation with our hosting providers, we make every effort to protect the databases as well as possible against unauthorized access, loss, misuse, or falsification.

We would like to point out that data transmission over the Internet (e.g., when communicating by email) may be subject to security vulnerabilities. It is not possible to completely protect data from access by third parties.

By using this website, you consent to the collection, processing, and use of data in accordance with the following description. This website can generally be visited without registration. Data such as the pages accessed or the names of the files accessed, the date and time are stored on the server for statistical purposes without this data being directly related to your person. Personal data, in particular your name, address, or email address, is collected on a voluntary basis as far as possible. Your data will not be passed on to third parties without your consent.

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Contact

If you have any questions about this privacy policy or the processing of your personal data, please feel free to contact us as follows:

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Merz AG Wildegg, Distributor CAT Switzerland and Liechtenstein

Hornimattstrasse 22

5103 Wildegg

office@merznet.ch

 

062 888 80 90 (German)

062 888 80 90 (French)

 

Your rights

Provided that the legal requirements are met, you as a data subject have the following rights:

• Right to information: You have the right to request access to your personal data stored by us at any time, free of charge, if we process it. This allows you to check which personal data we process about you and that we use it in accordance with the applicable data protection regulations.

• Right to rectification: You have the right to have inaccurate or incomplete personal data rectified and to be informed of the rectification. In this case, we will inform the recipients of the data concerned of the adjustments made, unless this is impossible or involves disproportionate effort.

• Right to erasure: You have the right to have your personal data erased under certain circumstances. In individual cases, particularly where there are legal retention obligations, the right to erasure may be excluded. In this case, the data may be blocked instead of erased if the relevant conditions are met.

• Right to restriction of processing: You have the right to request that the processing of your personal data be restricted.

• Right to data portability: You have the right to receive the personal data you have provided to us in a readable format free of charge.

• Right to object: You can object to data processing at any time, in particular for data processing in connection with direct marketing (e.g., advertising emails).

• Right to withdraw consent: You have the right to withdraw your consent at any time. However, processing activities based on your consent in the past will not become unlawful as a result of your withdrawal.

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To exercise these rights, please send us an email to the following address: office@merznet.ch

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Privacy policy for cookies

This website uses cookies. Cookies are text files that contain data from websites or domains visited and are stored by a browser on the user's computer. A cookie is primarily used to store information about a user during or after their visit to an online offering. The stored information may include, for example, language settings on a website, login status, a shopping cart, or the location where a video was viewed. We also include other technologies that perform the same functions as cookies (e.g., when user information is stored using pseudonymous online identifiers, also known as “user IDs”)

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The following types of cookies and functions are distinguished:

• Temporary cookies (also known as session cookies): Temporary cookies are deleted at the latest after a user leaves an online offer and closes their browser.

• Permanent cookies: Permanent cookies remain stored even after the browser is closed. This allows, for example, the login status to be stored or preferred content to be displayed directly when the user visits a website again. Similarly, the interests of users, which are used for reach measurement or marketing purposes, can be stored in such a cookie.

• First-party cookies: First-party cookies are set by us.

• Third-party cookies (also known as third-party cookies): Third-party cookies are mainly used by advertisers (so-called third parties) to process user information.

• Necessary (also known as essential or strictly necessary) cookies: Cookies may be strictly necessary for the operation of a website (e.g., to store logins or other user input or for security reasons).

• Statistics, marketing, and personalization cookies: Cookies are also generally used for reach measurement and when a user's interests or behavior (e.g., viewing certain content, using functions, etc.) are stored in a user profile on individual websites. Such profiles are used, for example, to display content to users that corresponds to their potential interests. This process is also referred to as “tracking,” i.e., tracking the potential interests of users. If we use cookies or “tracking” technologies, we will inform you separately in our privacy policy or when obtaining your consent. Benefit from professional advice

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Information on legal bases: The legal basis on which we process your personal data using cookies depends on whether we ask for your consent. If this applies and you consent to the use of cookies, the legal basis for the processing of your data is your declared consent. Otherwise, the data processed using cookies will be processed on the basis of our legitimate interests (e.g., in the commercial operation of our online offering and its improvement) or, if the use of cookies is necessary to fulfill our contractual obligations.

Storage period: Unless we provide you with explicit information about the storage period of permanent cookies (e.g., in the context of a so-called cookie opt-in), please assume that the storage period can be up to two years.

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General information on revocation and objection (opt-out): Depending on whether the processing is based on consent or legal permission, you have the option of revoking your consent or objecting to the processing of your data by cookie technologies (collectively referred to as “opt-out”) at any time. You can initially declare your objection via your browser settings, e.g., by deactivating the use of cookies (although this may also restrict the functionality of our online offering). An objection to the use of cookies for online marketing purposes can also be declared via a variety of services, especially in the case of tracking, via the websites https://optout.aboutads.info and https://www.youronlinechoices.com/. In addition, you can obtain further information on objection within the information on the service providers and cookies used.

Privacy policy for SSL/TLS encryption

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This website uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

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Privacy policy for contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

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Privacy policy for newsletter data

If you would like to receive the newsletter offered on this website, we need your email address and information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. No further data will be collected. We use this data exclusively for sending the requested information and do not pass it on to third parties.

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You can revoke your consent to the storage of data, your email address, and its use for sending the newsletter at any time, for example via the “Unsubscribe newsletter” link in the newsletter.

Privacy policy for objecting to advertising emails

We hereby object to the use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, for example through spam emails.

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Use of Google

Google

This website uses Google Maps. This allows us to display interactive maps directly on the website and enables you to conveniently use the map function. When you visit the website, Google receives information that you have accessed the corresponding subpage of our website. This occurs regardless of whether Google provides a user account that you are logged into or whether no user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not want this association to be made with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses them for advertising, market research, and/or the needs-based design of its website. Such evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right. Further information on the purpose and scope of data collection and its processing by Google, as well as further information on your rights in this regard and settings options for protecting your privacy, can be found at: www.google.de/intl/de/policies/privacy.

 

Google Ads

This website uses Google Conversion Tracking. If you have reached our website via an advertisement placed by Google, Google Ads will place a cookie on your computer. The cookie for conversion tracking is set when a user clicks on an advertisement placed by Google. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies cannot therefore be tracked across the websites of Ads customers. The information collected using the conversion cookie is used to generate conversion statistics for Ads customers who have opted for conversion tracking. Customers are informed of the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

If you do not wish to participate in tracking, you can refuse the setting of a cookie for this purpose, for example by changing your browser settings to disable the automatic setting of cookies or by setting your browser to block cookies from the domain “googleleadservices.com.”

Please note that you must not delete the opt-out cookies if you do not want measurement data to be recorded. If you have deleted all cookies in your browser, you must set the respective opt-out cookie again.

The website uses “enhanced conversions” from Google Ads. For this purpose, encrypted user data is transferred to Google and matched with registered Google accounts in order to assign conversions.

 

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the data controller on this website is located outside the European Economic Area or Switzerland, Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as “Google.”

The statistics obtained enable us to improve our offering and make it more interesting for you as a user. This website also uses Google Analytics for cross-device analysis of visitor flows, which is carried out using a user ID. If you have a Google user account, you can disable cross-device analysis of your usage in the settings there under “My data,” “Personal data.”

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The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f GDPR. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data from Google. We would like to point out that on this website, Google Analytics has been extended by the code “_anonymizeIp();” to ensure anonymous collection of IP addresses. This means that IP addresses are shortened before being processed, thus ruling out any possibility of personal references. If the data collected about you is personal, it will be excluded immediately and the personal data will be deleted immediately.

Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator.

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Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: Disable Google Analytics.

You can also prevent the use of Google Analytics by clicking on this link: Disable Google Analytics. This will store an opt-out cookie on your device that prevents Google Analytics from processing your personal data. Please note that if you delete all cookies on your device, these opt-out cookies will also be deleted, meaning that you will have to set the opt-out cookies again if you wish to continue preventing this form of data collection. Opt-out cookies are set per browser and computer/device and must therefore be activated separately for each browser, computer, or other device.

 

Google Web Fonts

This site uses web fonts provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”) for the uniform display of fonts. When you visit a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose, the browser you are using must connect to Google's servers. This may also result in personal data being transferred to Google LLC's servers in the USA. In this way, Google becomes aware that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offerings. If your browser does not support web fonts, a standard font will be used by your computer. Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.

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Google Customer Reviews

We work with Google as part of the Google Customer Reviews program. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). This program allows us to collect customer reviews from users of our website. After making a purchase on our website, you will be asked if you would like to participate in an email survey from Google. If you give your consent, we will forward your email address to Google. You will receive an email from Google Customer Reviews asking you to rate your shopping experience on our website. The rating you submit will then be combined with our other ratings and displayed in our Google Customer Reviews logo and in our Merchant Center dashboard. Your rating will also be used for Google seller ratings. When using Google Customer Reviews, personal data may also be transferred to the servers of Google LLC. in the USA.

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Google Tag Manager

This website uses Google Tag Manager. This service allows website tags to be managed via an interface. Google Tag Manager only implements tags. This means that no cookies are used and no personal data is collected. Google Tag Manager triggers other tags, which in turn may collect data. However, Google Tag Manager does not access this data. Terms of use: https://www.google.com/intl/de/tagmanager/use-policy.html

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Facebook

This website uses functions provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. When you visit our pages with Facebook plug-ins, a connection is established between your browser and the Facebook servers. Data is already transferred to Facebook. If you have a Facebook account, this data can be linked to it. If you do not want this data to be associated with your Facebook account, please log out of Facebook before visiting our site. Interactions, in particular the use of a comment function or clicking on a “Like” or “Share” button, are also passed on to Facebook. You can find out more at: https://www.facebook.com/about/privacy/.

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Instagram

Our website incorporates features of the Instagram service. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Instagram. For more information, please refer to Instagram's privacy policy: http://instagram.com/about/legal/privacy/.

 

YouTube

This website incorporates features of the YouTube service. YouTube is owned by Google Ireland Limited, a company registered and operating under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland, which operates the services in the European Economic Area and Switzerland. Your legal agreement with YouTube consists of the terms and conditions available at the following link: http://www.youtube.com/static?gl=de&template=terms&hl=de/. These terms constitute a legally binding agreement between you and YouTube regarding your use of the services. Google's privacy policy explains how YouTube handles your personal data and protects your data when you use the service.

 

Pinterest

This website incorporates features of the Pinterest service. Pinterest is owned by Pinterest Inc, a company registered and operating in the United States with its registered office at 808 Brannan Street, San Francisco, CA 94103-490, USA, which operates the services in the European Economic Area and Switzerland. If you visit the website while logged into your Pinterest account, Pinterest can immediately associate your visit to our website with your Pinterest account. If you do not want Pinterest to associate your data with your account, you must log out of Pinterest before visiting our website. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Pinterest. For more information, please see Pinterest's privacy policy: https://policy.pinterest.com/de/privacy-policy

 

Personalized banners

Our website uses cookies/advertising IDs for advertising purposes. This allows us to show our advertising to visitors who are interested in our products on partner websites, apps, and emails. Retargeting technologies use cookies or advertising IDs and display advertising based on your previous browsing behavior. To opt out of this interest-based advertising, please visit the following websites:

https://optout.networkadvertising.org/?c=1/.

https://www.youronlinechoices.com/.

We may share information such as technical identifiers from your registration information on our website or our CRM system with trusted advertising partners. This allows your devices and/or environments to be linked and provides you with a seamless experience across the devices and environments you use. For more details about these linking capabilities, please refer to the privacy policy available on the aforementioned platforms or the explanations below.

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Microsoft Advertising

We use the online advertising program “Microsoft Advertising” provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA (hereinafter ‘Microsoft’) to draw attention to our offers in the shop on third-party websites with the help of advertising media (so-called “ads”). We use our cookie banner to integrate Bing Ads functions into our website and enable Microsoft to analyze your browsing behavior. If you click on an ad placed by Microsoft, a cookie for conversion tracking will be stored on your device.

If you visit certain pages on our website and the cookie has not yet expired, Microsoft can recognize that you clicked on the ad and were redirected to this page. Each Ads customer receives a specific identification ID. This means that cookies cannot be tracked across the websites of Ads customers.

The information collected using the conversion cookie is used to generate conversion statistics for Ads customers who have opted for conversion tracking. This tells customers the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. Microsoft collects, processes, and uses information via the cookie to create usage profiles using pseudonyms. These usage profiles are used to analyze visitor behavior and are used to display advertisements. No personal information about the identity of the user is processed. For more information about data protection and the cookies used by Microsoft Ads, please refer to the website:

https://privacy.microsoft.com/de-de/privacystatement/

Secure data transmission

Your personal data is transmitted securely using encryption. This applies to your order and also to the customer login. We use the SSL encryption system for this purpose.

SSL stands for “Secure Socket Layer” and is used as standard today.

Although absolute protection cannot be guaranteed, we attach great importance to the security of your data:

1. All data entered in the registration dialog is transmitted in encrypted form.

2. All systems in which your data is stored are password-protected and accessible only to a very limited group of people.

3. Your data will only be used for the purpose for which you have commissioned us.

 

Secure credit card payment

With the PCI DSS certificate, we guarantee that we are a secure provider for credit card payments. PCI DSS stands for Payment Card Industry Data Security Standard and is the globally accepted security standard for card data. PCI's security guidelines effectively prevent theft and misuse. PCI DSS contains 12 mandatory requirements, compliance with which is certified annually. Further information can be found at: https://assurance.sysnetgs.com/assurancecard

Data protection legislation: https://www.privacyshield.gov/participant?id=a2zt0000000TNPiAAO&status=Active ).

Further information on data protection can be found at: https://newrelic.com/termsandconditions/privacy.

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Use of our chat function

We use LiveChat software on our website. LiveChat is owned by LiveChat Software S.A., based at ul. Zwycięska 47, 53-033 Wroclaw, Poland.

When you contact us via chat, your personal data will be processed. The data you provide us with, e.g. the name of your company, your name, your position, your email address, and your request, will be processed. In addition, the time of receipt of the request will be documented. Mandatory fields are marked with an asterisk (*).

We process this data exclusively for the purpose of fulfilling your request (e.g., providing information about a product, assisting with contract processing, such as returning products, incorporating your feedback into the improvement of our services, etc.). Your data will be stored in a database by LiveChat Software S.A., which may allow LiveChat Software S.A. to access your data if this is necessary for the provision of the software and for support in using the software. We would like to point out that, as the provider of the website, we have no knowledge of the content of the data transmitted or its use by LiveChat.

Further information can be found in LiveChat's privacy policy:

https://www.livechat.com/legal/privacy-policy/.

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General disclaimer

All information on our website has been carefully checked. We make every effort to ensure that the information we provide is up to date, accurate and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, which means that we cannot guarantee the completeness, accuracy, and timeliness of information, including journalistic and editorial content. Liability claims for material or immaterial damage caused by the use of the information provided are excluded, unless there is evidence of intentional or gross negligence.

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The publisher may change or delete texts at its own discretion and without notice and is not obliged to update the content of this website. The use of or access to this website is at the visitor's own risk. The publisher, its clients, or partners are not responsible for any damage, such as direct, indirect, incidental, pre-determined, or consequential damage, allegedly caused by visiting this website and therefore accept no liability for this.

The publisher also accepts no responsibility or liability for the content and availability of third-party websites that can be accessed via external links on this website. The operators of the linked sites are solely responsible for their content. The publisher hereby expressly distances itself from all third-party content that may be relevant under criminal or liability law or that violates public decency.

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Changes

We may amend this privacy policy at any time without prior notice. The current version published on our website applies. If the privacy policy is part of an agreement with you, we will inform you of any changes by email or other appropriate means in the event of an update. ​

Wildegg, January 30, 2025